Policies

Green Wood

Customers who buy green wet wood from The Wood Shoppe on Mill Street do so with the understanding that the wood will need to be air dried or kiln dried in order for the wood to not bend or crack.

Kiln Drying

Customers who buy green wet wood or bring their own wood to dry at The Wood Shoppe on Mill Street will pay a fee to have it put in our Nyle dehumidification kiln and will have to wait for the slab to be kiln dried in order to come pick it up. Time frame to pick up the wood will be an estimate as we cannot predict exactly how long it will take. Situations that can delay kiln drying are, but not limited to thickness of wood, type of wood, overall size of wood, moisture content of wood at start of kiln, final moisture content, maintenance on kiln, repairs on kiln, break downs, weather, employee availability and break down of equipment to load and unload kiln. If the kiln takes longer to dry than originally estimated The Wood Shoppe on Mill Street will evaluate a percentage off the final price. No full refunds will be given as there are costs involved including employee labour, equipment use, restocking, electricity costs and use of space. The Wood Shoppe on Mill Street will make every effort to make you aware of any delays in drying time.

The Wood Shoppe on Mill Street is not liable for wood that comes out of the kiln bent or cracked. If wood comes out of the kiln bent to the point of being unusable then we will refund your money completely. The Wood Shoppe on Mill Street takes all precautions when drying wood including strapping all wood down tight and re tightening every few days, stacking and stickering wood properly to allow for proper air flow, drying slow to start and increase wood temperature as the moisture content in the wood decreases, condition the wood at the end of the drying cycle to allow the wood to relax and not be case hardened when completed, increase the temperature of the kiln to 160° for at least 36 hours to allow the core temperature to reach 133° which then sterilizes the wood of insects and finally test the stress in the wood using a stress test to make sure all stresses are out of the wood. If not complete we put back in to recondition the wood again. As a result of taking all these precautions some pieces could still come out case hardened. We cannot prevent case hardening of all slabs 100% of the time. The Wood Shoppe is not liable for a slab that comes out case hardened if a customer planes it down to far right away and then it bends and there is not enough thickness left in the wood to work with. Customers are asked to plane one side and then the other only a few passes to see if it moves on them. If it does then please allow it to dry further until it stops moving. Then continue to work with the slab.

Deposits

Any deposits for purchasing wood, kiln drying, milling service, log removal, and any other services or products are nonrefundable. 50% nonrefundable deposits are to be paid for any of the above mentioned products and services that are not paid in full. Remaining amount is due at the completion of the job or service.